Hot Issues

  • How does the Daily Bonus work?

    The Daily Bonus will automatically reset every day at 12am local time.


    You will get a Friend Bonus that will load an additional number of Coins depending on how many Friends you have. (Note there is a maximum of 30 Friends that the Friend Bonus will apply to).



    After your Friend Bonus is loaded, you will be able to spin the Daily Bonus Wheel. There will be five Mystery Wheels to choose from. The wheels you can obtain are as follows: Opal (Lowest), Sapphire, Ruby, Emerald, Diamond (Highest).



    Once a Wheel is chosen, you get one Daily Spin.


    You can activate a total of 7 wedges, one more for every day you log in! The Coin prizes will raise with every consecutive day logged in, and will reset after 7 days.

  • Why am I not winning a lot?

    Our machines use real Vegas slots math and each one has unique bonuses, features, and big wins. It may take a few spins, but when you win big, you will win really big!

  • What are VIP Points and how do I earn them?

    VIP Points are part of our Crown Club VIP Rewards Program.  Earn VIP Points by purchasing anywhere in the Golden Sand Slots app.  In the future, VIP Points will apply to other games by Monarc Gaming Labs.

  • How do I request a refund?

    Please contact the Google Play Store or the iOS App Store for all billing issues.

  • How do I get more Coins?

    There are multiple ways to get Coins in Golden Sand Slots:

    - Every 4 hours you can collect your Hourly Bonus from the Lobby.

    - There is a Daily Bonus Wheel that you can spin for signing on every day.

    - You can also get a one-time bonus for connecting your account to Facebook!

    - If you do not want to wait, you can always purchase more Coins by clicking the Green Plus Button next to your Coin total, at anytime while playing the game.

    We also love to give away free Coins, so come back frequently to see if you received any.

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